I have two la cie hard drives i use as onsite backup for my two computers. the power supply went bad on one, which i verified by switching them out.
emailed la cie technical support at 5:26am pst requesting a replacement.
received a reply at 6:07am pst informing me that my replacement was shipping today.
if that’s not outstanding customer service i don’t know what is.
while we are on the subject of backup:
» you mac people should be using super duper!
» you should have offsite backup as well. we backup to a portable drive that we keep in our safety deposit box. in case of fire or theft, we are ready to restore all those precious memories.
update: new, free power supply arrived in about 1 week. hard drive up and running again. awesome.
