unsolicited recommendation: la cie

I have two la cie hard drives i use as onsite backup for my two computers. the power supply went bad on one, which i verified by switching them out.

emailed la cie technical support at 5:26am pst requesting a replacement.

received a reply at 6:07am pst informing me that my replacement was shipping today.

if that’s not outstanding customer service i don’t know what is.

while we are on the subject of backup:

» you mac people should be using super duper!

» you should have offsite backup as well. we backup to a portable drive that we keep in our safety deposit box. in case of fire or theft, we are ready to restore all those precious memories.

update: new, free power supply arrived in about 1 week. hard drive up and running again. awesome.

unsolicited recommendation: antennasdirect.com

we (well, mostly me, because i’m the cheap one in the family) decided when we moved to riverdale to not get cable tv. we’d turned it off before moving from inwood, and had not missed it. a couple of months ago, we had a brief flirtation with getting basic cable tv channels (just broadcast channels), but then i thought, why pay for that when it comes over the air for free?

or so i thought. free is relative. the catch to this was finding an indoor antenna that would pick up the signals. it has to be indoor, because i don’t want to mess with getting my building to allow me to put an antenna on the roof. an outdoor antenna would get me signals with no problem, but that’s way too much trouble and expense.

time is money, and antennas aren’t free, and i spent a lot of time and money trying to find the right antenna. we live in riverdale, in the bronx, about 14 miles from the empire state building, from where the local stations broadcast their signal. and with all the tall buildings and such, it’s tricky to find the right indoor antenna. i tried the terk hdtva, and got nothing, zilch, nada, bupkus. i tried the rca ant525, and got some stations, but not others, and was constantly getting up to adjust the antenna.

i tried buying an antenna amplifier, but as i later learned, if the antenna isn’t getting a good signal, the amplifier can’t magically make it better. all it does is make your intermittent signal stronger, but still intermittent.

so then i called the folks at antennasdirect.com — their number is 877-825-5572. the very friendly, helpful, and informative agent (wish i had her name…) spent several minutes on the phone with me, asking me questions about my specific area and situation. she then recommended the clearstream 2, which she said should work for me just fine. if it didn’t, she said it would be no problem to return it, and there’s no restocking fee.

well, hot damn. the thing is amazing. i get every channel i could possibly get, at full strength (100% signal quality, nothing less than 85% signal strength), with no picture breakup or dropout. i put it by the window, on an old mike stand, and the thing is like a magnet for hdtv signals. i never have to move it ever to get a signal.

antennas direct designs their own antennas, and as far as i can tell they are doing a very good job of it. the best part is, the antenna is so good it doesn’t need an amplifier, which means that you don’t have to plug it in, like all the other ones i tried. so, it’s a green product on top of everything else.

awesome products + outstanding customer service = unsolicited recommendation.

unsolicited recommendation: homedecorators.com

for years, kirk and i just left our liquor bottles in a disorganized clump on the floor. with our holiday party coming up, we thought it might be nice to have a small liquor cabinet to put the bottles in, something that had a top that could double as a small dry bar.

so kirk found this lovely and well-priced corner cabinet at homedecorators.com, and he ordered it.

the website was well-organized and very informative, the ordering process was straightforward, and the shipping was expedient (delivered less than a week after the order was placed, good for such a large object).

we were especially pleased with the quality of the shipped product. it was partially assembled, and the pieces were clearly labeled, each with its own letter of the alphabet. the assembly directions were clear and literate, and it was fully together in about 20 painless minutes.

since our entire kitchen came from ikea, we are not strangers to furniture assembly. the homedecorators.com assembly experience was much better than the ikea experience, and considering how happy we were with ikea, that’s saying something. the parts were of superior quality. no pressboard, all hard wood, better hardware (bolts, screws, etc.).

for a price comparable to ikea, we got a higher-quality product and a better overall customer experience. we’ll be repeat customers with homedecorators.com, without a doubt.